Contact the editorial team behind khelomoreindia.com

This page explains how to reach the editorial team behind khelomoreindia.com. The team is small, so responses are not guaranteed, but every message is read. For booking issues, payment disputes, or support on a live KheloMore slot, the official KheloMore support flow is the right channel, not this site.

What this page covers

This page is structured so each section can be read on its own. The first sections explain what to look for, the middle sections walk through the practical checks, and the closing sections address common questions raised by Indian parents, players, and team managers who use KheloMore.

The fastest way to reach the editorial team is by email. Replies usually arrive within a few business days, although longer delays are possible when the inbox is heavy.

For booking or payment issues with a live slot, the official KheloMore support flow is faster and more effective than reaching out through this site. The editorial team cannot refund, reschedule, or resolve a payment dispute on the platform's behalf.

What to write about

Corrections: a fact on a page that is wrong or out of date. Include the page URL, the line that is wrong, and a link or reference that supports the correction. Corrections are usually acknowledged with a small note at the bottom of the page.

Suggestions: a topic that should have its own page on this site. Include the topic, a short description, and why it matters for an Indian audience. Suggestions that fit the editorial calendar usually become a page within a few weeks.

Error reports: a broken link, a missing image, or a layout problem on a page. Include the page URL and a short description of the problem. A screenshot is welcome if the problem is visual.

General feedback: anything else that would help the site serve readers better. Feedback that leads to a meaningful change is usually acknowledged on the affected page.

What not to write about

Live booking or payment issues with KheloMore. The editorial team cannot resolve these; the official support flow is the right channel.

Requests for official KheloMore coupon codes, referral codes, or APK files. The site does not distribute any of these, and replies will simply point to the official flow.

Requests for personal recommendations of academies, coaches, or venues in a specific city. The editorial team does not have city-level data and cannot make a fair recommendation.

Spam, advertising, or unrelated pitches. These are deleted without a response and may be reported to the relevant email provider.

How messages are handled

Every message is read by a member of the editorial team. Messages are not auto-replied and not auto-forwarded to a third party.

Replies are usually sent within a few business days. During heavy periods, replies can take a week or more, especially when the inbox piles up around tournament weeks or school holidays.

Personal details shared in a message are used only to reply to the message. They are not added to a marketing list and not shared with a third party. The site's privacy policy has the full details.

Messages that look like they belong to a different category (for example, a payment dispute sent to the editorial team) are forwarded to the right channel when possible, but the editorial team cannot guarantee a response from those channels.

If the question is about a live KheloMore booking

Open the official KheloMore app and use the in-app help flow. The booking reference, the receipt, and the venue name are usually enough for support to start investigating.

If the in-app help does not respond within a business day, use the official KheloMore website's help form. The same booking reference and receipt work there, and a ticket number is usually issued.

For serious safety incidents, contact local authorities first and KheloMore support second. The platform can refund and investigate, but only local authorities can handle an on-the-ground incident.

For payment disputes that are not resolved within seven business days, the user can escalate to the bank's dispute process. UPI and card disputes usually have a separate timeline from the platform's support timeline.

Languages the team can read

The editorial team reads English fluently and can reply in English.

Hindi messages are read but replies may be in English, depending on the topic. The team does not have a Hindi-speaking editor on call for replies.

Other Indian languages: the team will do its best, but replies may be slower or in English for clarity. The team does not have translators on call for every language.

Response time expectations

Most messages receive a first response within three business days.

Suggestions and corrections are reviewed weekly. A topic that becomes a page usually appears within a few weeks, depending on the editorial calendar.

Messages about serious safety incidents on a live booking are not the right channel; please use the official KheloMore support flow for those, or local authorities for incidents on the ground.

Messages that arrive during long weekends or Indian festival periods may take an extra business day or two. The team is small and observes the same holidays as most Indian offices.

What to include in a message

Page URL when the message is about a specific page on this site. The URL makes it easy for the team to find the affected page.

A short description of the issue, with the line or section that is wrong when the message is a correction.

A reference or screenshot that supports the correction, when available. The team verifies corrections before applying them.

A contact email that is checked regularly, so the team can reply without the message bouncing.

Avoid sharing sensitive identifiers such as Aadhaar, PAN, or full card numbers. The editorial team does not need them and they should not be sent over email.

Editorial response style

Replies are usually short and direct. The editorial team tries to answer the specific question, not the broader topic around it. A reader who wants a longer reply should mark the message as 'long reply welcome', and the team will write a few extra paragraphs.

Replies do not promise a specific outcome. The team reads, considers, and acts on what is reasonable, but does not commit to updates, refunds, or policy changes on behalf of the platform.

Replies do not include personal opinions on the platform, the venues, or the coaches. The site is independent editorial guidance; the team does not endorse or criticise any specific player in the sports booking ecosystem.

Common questions